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WECARE FAQs |
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How does the WeCare* service work? Call WeCare on 1800 828 736 and mention that you’re a member of the Aon Master Trust (or family of a member). WeCare will ask you to outline the reason for your call and will then put you through to an appropriate professional, for example a counsellor or tax adviser. While WeCare’s phone service is expected to more than meet your needs, you may require further assistance that cannot be delivered over the phone. In this case, WeCare will suggest one or more providers for you to contact. If you prefer, WeCare can arrange for the providers to contact you. Is WeCare available at any time? WeCare’s counsellors are available 24 hours a day, seven days a week. Other WeCare professionals are available 8:30 am to 5:30 pm. If you need to call outside these hours, please leave a message and WeCare will get back to you the same day or within 24 hours. Will the information I give be kept confidential? Yes. All personal information that you give to WeCare will be treated in absolute confidence. What will WeCare cost me? There is no charge to Aon Master Trust members (and their family) for the counselling and advice services that WeCare provides over the phone. Can I use more than one service at a time? Yes. You can use any number of WeCare’s services as often as you require. What kind of things can your counsellors help with? Our counsellors can help you deal with difficult personal or work-related issues, including stress, depression, medical conditions, drug or alcohol abuse, grief and bereavement. Are your counsellors and legal/tax advisers all qualified professionals? Yes. WeCare’s counsellors and advisers all have appropriate qualifications and will handle your enquiry professionally and in the strictest confidence. What home assistance services are available? WeCare can put you in touch with a range of home and care services to help you cope when circumstances change. WeCare can source reputable and reliable home service providers to help around the home, including gardeners, cleaners and someone to look after the kids. I have to arrange a funeral. Can WeCare help? Yes. Additional support following the loss of a loved one can make a huge difference for you and your family. Assistance with funeral arrangements ranges from selecting a funeral home, helping you decide where to hold the service and to organise the after-service gathering and catering. What kind of legal and tax advice can I get? WeCare can help you with a wide range of issues, from preparing a simple will to advice on power of attorney, parental rights or family law. If you want to talk to someone about a personal or business tax issue or get some help completing your tax return, WeCare can point you in the right direction. I live a long way from a major city. Can I still use WeCare? Yes.
* The WeCare service is offered by AIA Australia Ltd (ABN 79 004 837 861, AFSL 230043) to its insured members and provided by NHS Australia Pty Ltd (ABN 38 080 244 195). It is a service provided to members of the Aon Master Trust and their families.
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