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FREQUENTLY ASKED QUESTIONS

 
 

FAQs for employers

Why would an employer choose the Aon Master Trust?
Why choose the Aon Master Trust for your employees?
How do I join the Aon Master Trust as an employer?
Do I have to make any choices for my employees?
Who do I have to make contributions for?
How much do I have to contribute?
How do I pay my contributions?
When do I have to pay contributions?
Can my employees make salary sacrifice contributions?

FAQs for members

How do I become a member of the Aon Master Trust?
How do I make voluntary contributions?
How do I check on my contributions?
What superannuation contribution does my employer have to pay?
Can I bring my other super into the Aon Master Trust?
What choices do I have as a member of the Aon Master Trust?
Can I change my investment and insurance choices?
How much super do I need?
How do I change my personal details?
Am I required to provide ID for transactions in the Aon Master Trust?
How do I get my photo ID certified for super benefit payments/transfers or for pension income payments?
If I don't have a photo ID, what documents can I provide in lieu of these primary documents?
When is my superannuation benefit payable?
What happens with my super if I leave my employer?
Where can I go for financial advice?

 

 

FAQs for employers

Why would an employer choose the Aon Master Trust?

When you join the Aon Master Trust you will benefit from our:

  • flexible benefit options and Aon managed investment choice — providing your employees with a range of options designed to suit their individual needs
  • easy data management — we can link your payroll system to our administration system for the efficient transfer of contribution and member details and no changes to your pay systems are required
  • independence — we are not an investment manager or life insurance company, we can place our investments and insurance with specialists that satisfy our standards on performance, efficiency and service
  • Aon support — our group of consulting professionals are dedicated to servicing your needs and finding solutions to problems.

Why choose the Aon Master Trust for your employees?

When your employees join the Aon Master Trust they are presented with:

  • choice and flexibility — they can choose from over 40 investment options, insurance cover for death, total and permanent disability insurance and income protection and flexible contribution arrangements
  • competitive fees and premiums — the Aon Master Trust has a clear and competitive fee structure. As the employer you negotiate how much, and what, gets charged to your employees
  • portability — when your employee leaves they have the option to have their benefit transferred to Personal Super, where they can continue to enjoy the benefits offered by the Aon Master Trust
  • financial planning — we have a team of qualified financial planning consultants* who can advise your employees on a full range of their financial needs.

* Financial planning services are not provided by Aon Superannuation Pty Limited.

How do I join the Aon Master Trust as an employer?

As an employer you can join in three easy steps:
Step 1 An authorised officer of the company needs to complete the Aon Master Trust application agreement.
Step 2 Then join your employees by completing new members advice and schedule (in PDF or Excel format).
Step 3 Send the completed Aon Master Trust application agreement and the Aon Master Trust new members advice and schedule to:

Aon Master Trust
Aon Consulting Pty Limited
PO Box 1949
Wollongong NSW 2500

The new members advice and schedule in Excel format can be emailed to contactaon@pillar.com.au

Do I have to make any choices for my employees?

As the employer you can select default investment and insurance options for your employees.

Alternatively, you can use our default investment option (currently the Pre-mixed Balanced Index option) and we can establish the insurance cover at the employer level for you.

Who do I have to make contributions for?

To meet Superannuation Guarantee (SG) legislation requirements you must make contributions for:

  • all employees who are aged beetween 18 and 70 who earn more than $450 per month gross (including overtime); and

You do not need to pay Superannuation Guarantee for:

  • employees over 70
  • employees who are under the age of 18 who work 30 hours or less per week.

ATO's SG decision-making tool

Some Federal or State awards, industrial agreements or employee enterprise agreements may require employers to pay super for employees in other circumstances. If you are unsure of your obligations or requirements, contact your industrial adviser or contact the Aon Master Trust.

How much do I have to contribute?

There are no maximum or minimum contributions required by the Aon Master Trust. In general, the level of contributions that an employer must make to avoid the Superannuation Guarantee Charge for employees is 9%.

How do I pay my contributions?

You can make contribution payments by cheque or use an electronic funds transfer service. Make the cheque payable to 'Aon Master Trust' and send it to the Aon Master Trust at Aon Consulting Pty Limited PO Box 1949, Wollongong NSW 2500, together with a contributions summary and schedule.

Your Account Manager can give your information on your contribution payment options.

When do I have to pay contributions?

Contributions deducted from an employee's pay must be paid to the nominated superannuation fund within 28 days of the end of the month in which they were deducted. This is a legal requirement and failure to do this may make you subject to a fine.

Employers are required to make Superannuation Guarantee (SG) payments at least quarterly.

Superannuation guarantee quarter
Cut-off date for SG contributions
1 July - 30 September
28 October
1 October - 31 December
28 January
1 January - 31 March
28 April
1 April - 30 June
28 July

If SG contributions are not paid by the cut-off dates employers must lodge a superannuation guarantee statement and pay the superannuation guarantee charge. The charge cannot be claimed as a tax deduction by the employer.

For more information about SG visit the Tax Office's website at www.ato.gov.au/super or call them on 13 10 20.

Can my employees make salary sacrifice contributions?

In the Aon Master Trust your employees can make a contribution from their pay before it is taxed.

You can claim deductions on these contributions for employees aged under 75 (and 75 or over if contributions are required by an award).

 

FAQs for members

How do I become a member of the Aon Master Trust?

The Aon Master Trust comprises of Corporate Super, Personal Super, and a Pension for retirees.

Corporate Super is for you if you are an employee of an employer who participates in the Aon Master Trust.

Personal Super is for you if you are self-employed or just want to join as an individual.

The Pension offers an income stream for retirees as well as those wishing to transition to retirement.

How do I make personal contributions?

Regular contributions can be made by payroll deduction (please talk with your employer). If your employer agrees you can make contributions from your pay before it is taxed. You can make one-off contributions if you want - send us a cheque and we'll deposit it in your account. All cheques need to made payable to 'Aon Master Trust' and sent to the Aon Master Trust, PO Box 1949, Wollongong NSW 2500, together with a Corporate Super: Lump sum contribution form or Personal Super: Super contributions form.

How do I check on my contributions?

You can check your contribution online through www.aonmastertrust.com.au or call us on 1300 880 588. We also send you an annual benefit statement confirming the contributions we have received on your behalf.

What superannuation contribution does my employer have to pay?

Employers are required to pay contributions into a complying super fund for most of their employees. The Superannuation Guarantee (Administration) Act sets out a minimum contribution level that employers have to pay. That level is 9% of your pay.

Can I bring my other super into the Aon Master Trust?

Yes. It makes sense to reduce the fees you pay and the time you spend on super by combining your inactive accounts into the Aon Master Trust.

Simply complete the relevant Request to transfer whole balance of super benefits form and return it to the Aon Master Trust. We will arrange the transfer and send you a confirmation once the rollover is completed. To get a form you can call us on 1300 880 588 or print one from our website.

What choices do I have as a member of the Aon Master Trust?

When you join the Aon Master Trust you are presented with a range of options designed to suit your individual needs, including:

  • over 40 investment options to choose from — mix and match to suit your investor profile
  • a choice of insurance options for death and disability — suitable cover to maintain your or your dependants lifestyle
  • flexible personal contribution options so you can top-up your super to suit your lifestyle changes and priorities.

Can I change my investment and insurance choices?

Yes. You can change your choices by completing a change member details and options form and forwarding it to us. There is no charge for making a switch. You can also change your investment options online - you'll need to log in.

How much super do I need?

The answer is different for everyone. Your super is part of your financial plan for the future. How much you need depends on your personal situation, how much income you want to have in retirement, and your other sources of income. You may want to talk to an independent financial planner about a financial plan to suit you.

How do I change my personal details?

You can change your address, contact details, beneficiaries and investment options online (you'll need to log in) or complete a Change member details and options form. If you want to change your insurance options, you'll need to complete a Change member details and options form.

Am I required to provide ID for transactions in the Aon Master Trust?

Yes, new rules that came in with the introduction of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 require that Aon Master Trust members provide a form of identification when they :

  • request a transfer, rollover or a benefit payment
  • make an application to set up a UK pension account in Aon Master Trust Personal Super
  • make an application to set up an Aon Master Trust Pension.

The preferred form of identification is a copy of a photo ID such as a driver's licence or passport details page. For more information on ID rules see the information below and our factsheet Identification (ID) rules and certification of documents on the website.

How do I get a copy of my photo ID certified for super benefit payments/transfers or for pension income payments?

A document may be certified by one of the qualified witnesses listed below. Certification must carry the statement, ‘This is a true copy of an original that I have sighted’ and must include the certifier’s name, address, occupation, phone number and signature and (if applicable) registration number.

Qualified witnesses for document certification:

  • a person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described)
  • a judge of a court
  • a magistrate
  • a chief executive officer of a Commonwealth court
  • a registrar or deputy registrar of a court
  • a Justice of the Peace
  • a notary public (for the purposes of the Statutory Declaration Regulations 1993)
  • a police officer
  • an agent of the Australian Postal corporation who is in charge of an office supplying postal services to the public
  • a permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public
  • an Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955)
  • an officer with 2 or more continuous years of service with one or more financial institutions (for the purposes of theStatutory Declaration Regulations 1993)
  • a finance company officer with 2 or more continuous years of service with one or more finance companies (for the purposes of the Statutory Declaration Regulations 1993)
  • an officer with, or authorised representative of, a holder of an Australian financial services licence, having 2 or more continuous years of service with one ormore licensees
  • a member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuousmembership.

If I don't have a photo ID, what documents can I provide in lieu of these primary documents?

You can provide certified copies of one document from list A together with one document from list B if you don't have a photo ID.

List A:

  • Birth certificate or birth extract
  • Citizenship certificate issued by the Commonwealth
  • Pension card issued by Centrelink that entitles the person to financial benefits.

List B:

  • Letter from Centrelink regarding a Government assistance payment
  • Notice issued by Commonwealth, State or Territory within the past twelve months that contains your name and
    residential address. For example:
    – Tax Office Notice of Assessment
    – Rates notice from local council

When is my superannuation benefit payable?

The Government introduced preservation legislation to help you finance your retirement. Your superannuation benefit is payable in cash or pension form once you have retired and reached your preservation age (between ages 55 and 60 depending on when you were born).

Your super may be accessed earlier if you:

  • become totally and permanently disabled or die
  • are a temporary resident leaving Australia permanently for overseas (conditions apply)
  • obtain release on severe financial hardship or compassionate grounds

You may have an unrestricted non-preserved benefit if you had super before 1 July 1999. You can cash this out when you leave your employer.

What happens with my super if I leave my employer?

See the section Accessing your super benefits in your Product Disclosure Statement.

Where can I go for financial advice?

A financial adviser can help you with your super, tax, investment and insurance needs. If you don't have a financial adviser but would like to be put in touch with one, call us on 1300 880 588.